Episode 480: Venky Naganathan on Chatbots for Enterprise Applications

Filed in Episodes by on October 6, 2021 0 Comments

Venky Naganathan, Sr. Director of Engineering at Conga specializing in Artificial Intelligence and Chatbots talks about the buzz around Conversational UI. B2B companies have also started adopting the paradigm. Host Kanchan Shringi speaks with Naganathan about the need for the new UI paradigm for Enterprise Apps, what have been the enablers and the business use cases suited for this paradigm. They discuss the basics of Natural language Processing and Natural Language understanding as well as what part Machine Learning and Deep learning plays. The discussion then drills into the platform services required to implement a Conversational assistant for Enterprise Apps and the challenges that are unique to B2B use cases. The discussion also includes staffing of a team, testing and some insights into the build vs buy for the NLU engine.

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SE Radio theme music: “Broken Reality” by Kevin MacLeod (incompetech.com)
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